HP Photosmart 3308 HP Photosmart 3108 3110 3110v 3308 3310 3

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If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem.

Test the x setup to check the status of the HP All-in-One and to make sure it is set up properly for xing. Perform this test after you have completed setting up the HP All-in-One for xing. The test does the following:

If the test passes and you are still having problems xing, check the x settings listed in the report to verify that the settings are correct.

Make sure you have correctly connected the HP All-in-One to the telephone wall jack. Using the phone cord supplied in the box with the HP All-in-One, connect one end to the telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP All-in-One.

Try connecting a working phone and phone cord to the telephone wall jack that you are using for the HP All-in-One and check for a dial tone. If you do not hear a dial tone, contact the telephone company and have them check the line.

After you have connected the phone cord to the port labeled 1-LINE, run the x test again to make sure it passes and the HP All-in-One is ready for xing.

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Check the connection between the telephone wall jack and the HP All-in-One to make sure the phone cord is secure.

Check to make sure the country/region setting is set appropriately for your country/region. If the country/region setting is not set or is set incorrectly, the test might il and you might have problems sending and receiving xes.

© Copyright 2017 HP Development Company, L.P.

If the Fax Line Condition Test ils without the other equipment, connect the HP All-in-One to a working phone line and continue reviewing the report for information about the error.

After you resolve any problems found, run the x test again to make sure it passes and the HP All-in-One is ready for xing.

Phone cord supplied in the box with the HP All-in-One connected to the 1- LINE port

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button located on the control panel and then unplug the power cord from the back of the HP All-in-One. After a few seconds, plug the power cord back in and turn the power on. Run the test again. If the test ils again, continue reviewing the troubleshooting information in this section.

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If you are using a phone splitter, this can cause xing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack.

© Copyright 2017 HP Development Company, L.P.

If the telephone system is not using a standard dial tone, such as some PBX systems, this might cause the test to il. This may cause a problem sending or receiving xes. Try sending or receiving a test x.

If the supplied phone cord is not long enough, you can extend it. If the phone cord that came with your HP All-in-One is not long enough, you can use a coupler to extend the length. You will also need another phone cord, which can be a standard phone cord that you might already have in your home or office.

The Phone Cord Connected to Correct Port on Fax test iled

Check the connection between the telephone wall jack and the HP All-in-One to make sure the phone cord is secure.

. If necessary, resolve any problems found and rerun the test.

After you review the x report from the HP All-in-One, press

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If you have a Windows computer and are running the test from the Fax Setup Wizard, make sure the HP All-in-One is not busy completing another task, such as receiving a x or a copy. Check the color graphics display for a message indicating that the HP All-in-One is busy. If it is busy, wait until it is finished and in the idle state, before running the test.

If you are using a phone splitter, this can cause xing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack.

The phone cord is plugged into the wrong port on the back of the HP All-in-One.

© Copyright 2017 HP Development Company, L.P.

If you ran a x test and the test iled, review the report for basic information about the error. For more detailed information, check the report to see which part of the test iled, and then review the appropriate topic inExplanation of the x test resultsfor solutions to try.

The Fax Connected to Active Telephone Wall Jack test iled

If you use the 2-EXT port to connect to the telephone wall jack, you will not be able to send or receive xes. The 2-EXT port should only be used to connect other equipment, such as an answering machine or a telephone.

Try to send or receive a test x. If you can send or receive a x successfully, there might not be a problem

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Set up the HP All-in-One for xing according to the setup instructions in the User Guide or Setup Guide that came with the HP All-in-One.

HP Photosmart 3108, 3110, 3110v, 3308, 3310, 3310xi, 3313, and 3314 All-in-Ones - Explanation of the Fax Diagnostics Test Results

Try to send or receive a test x. If you can send or receive a x successfully, there might not be a problem.

If you are using a phone splitter, this can cause xing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack.

Make sure you connect the HP All-in-One to an analog phone line or you will not be able to send or receive xes. To check if the phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the HP All-in-One to an analog phone line and try sending or receiving a x.

Make sure you have correctly connected the HP All-in-One to the telephone wall jack. Using the phone cord supplied in the box with your HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of your HP All-in-One.

Other equipment, which uses the same phone line as the HP All-in-One, might be causing the test to il. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again.

Checks that the phone cord is plugged into the correct port

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Make sure you used the phone cord supplied in the box with the HP All-in- One to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the HP All-in-One and the other end to the telephone wall jack, as shown below.

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A blank or incorrect x setting can cause problems xing.

Make sure you have correctly connected the HP All-in-One to the telephone wall jack. Using the phone cord supplied in the box with the HP All-in-One, connect one end to the telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP All-in-One.

Make sure you use the phone cord that came with the HP All-in-One. If you do not use the supplied phone cord to connect from the telephone wall jack to the HP All-in-One, you might not be able to send or receive xes. After you plug in the phone cord that came with the HP All-in-One, run the x test again.

Check the connection between the telephone wall jack and the HP All-in-One to make sure the phone cord is secure.

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Enter the product serial number found on the bar code sticker attached to your product

The following sections contain possible reasons for x test ilure and solutions to resolve problems.

Using the phone cord supplied in the box with the HP All-in-One, connect one end to the telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP All-in-One.

The Using Correct Type of Phone Cord with Fax test iled

Other equipment, which uses the same phone line as the HP All-in-One, might be causing the test to il. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. If the Dial Tone Detection Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem.

Verifies the correct phone cord is connected to the HP All-in-One

Phone cord supplied in the box with the HP All-in-One

If the test ils,HP Photosmart 3308 HP Photosmart 3108 3110 3110v 3308 3310 3310xi 3313 and 3314 All-in-Ones - Explanation of the Fax Diagnostics Test Results review the report for more information on how to fix any problems found.

Try connecting a working phone and phone cord to the telephone wall jack that you are using for the HP All-in-One and check for a dial tone. If you do not hear a dial tone, contact the telephone company and have them check the line.

Tests the status of the phone line connection

Make sure you connect the HP All-in-One to an analog phone line or you will not be able to send or receive xes. To check if the phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the HP All-in-One to an analog phone line and try sending or receiving a x.

. The HP All-in-One displays the status of the test on the color graphics display and prints a report.

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